Frequently Asked Real Chai Tea Questions
What is Chai?
Chai is traditionally a sweet milky tea, originating in India. Chai tea is renowned for it's spicy aromas and delicious flavours. Sometimes you hear chai tea being called masala chai. Masala means spice and chai means tea, so Masala Chai means Spice Tea. When I discovered Chai in the Czech Republic (no not India!) it was called Data Masala, meaning many spices. And it was the best dam thing I'd ever tasted!
Real Tea & Real Spices & absolutely nothing else. Nothing artificial. It contains premium quality single origin black tea, cinnamon, ginger, cardamom, cloves & love. There is no sugar in our loose leaf blends. We do now offer a gorgeous Fresh Honey blend which contains, you guessed it, honey... in addtionto the tea and spices.
What does Real Chai taste like?
This is a great question. Imagine exotic spices, swirling in the warmth and creaminess of milk combined with the sweetness of honey. Mmmmm Bliss. Real Chai has been described by customers as "heaven in a cup" & "endorphin releasing". It's rich, warming, comforting & aromatic...all at the same time. 100% of customers surveyed have rated the taste of Real Chai as above average - well above average.
"Beeeaaaauuuutiful, grand, absolutely wonderful, very tantalising to the palate. I've tried tonnes of different chai blends and this is superb. This is the one I will stick to... So, you'll definitely hear from us again" Kerrie Supple Kallinderis, SA
Does Real Chai Contain Caffeine?
Real Chai is low in caffeine. It's lower than coffee and regular tea. I use a naturally occurring low caffeine tea as the base and it's 70% spices, so each teaspoon of chai is only 30% tea.
Is Real Chai sweetened?
No! Our loose leaf blends are not. You get to control how sweet you make it. Real Chai comes unsweetened then you can add honey to taste. I recommend honey over sugar as it makes for an even more delicious brew. Personally I'm a sweet tooth so I like to add one big teaspoon of honey per cup. Our honey chai blend does contain honey (at the ratio of 1 teaspoon per cup) Of course, if you prefer you can enjoy Real Chai unsweetened too, you don't have to add honey. It's completely up to you.
Chocolate Chai? What is that like?
Oh yeah! All you choccie lovers this one is for you. I used to sip my chai while nibbling on chocolate until I realised I could combine them into one delicious drink. Real Chai Chocolate is made using French Dark Chocolate Chunks that melt as you brew. It's like a spicy hot chocolate, great for rainy days or an after dinner treat.
Making Real Chai is easy and effortless. You can do it on the stovetop (my favourite way) in a teapot or plunger. Click here to find out more about how to make real chai
Can I have Real Chai without milk?
You can! Lot's of people in Australia enjoy Real Chai without milk. Chai is traditionally brewed with milk in India but that's the great thing about Real Chai, you can brew it the way YOU like it. It contains only spices and tea, so if you prefer not to use milk simply leave it out for a delicious black tea version. I personally love to use Soy Milk in my chai over dairy milk. I find its creamier and has more body and really compliments the spices well. I recommend Aussie Soy or Bonsoy.
How long will Real Chai keep for?
Real Chai has a shelf life of up to two years. Store in an airtight container for maximum freshness. I've no doubt you'll be drinking your Real Chai well and truly before this time!
How many cups will I get out of each packet?
50g -10 cups
100g - 20 cups
200g - 40 cups
470g - 85 cups
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Can I order via the phone or email instead of online?Yes of course. We accept orders over the phone between 10am-2pm EST. Monday, Wednesday, Friday. Ph - 0408579968. Or if you prefer drop us an email with your address details and order to email@example.com
Do you deliver everywhere in Australia, how long does it take?
$9.90 flat rate shipping anywhere in Australia.
Free shipping orders over $100.
Orders are processed within 2-3 working days. However we do not operate on Tuesdays or Thursdays.
Australia post usually delivers within 2-5 working days. If you want to check out their standard delivery timetable click here.
*Your parcel will be sent from Fyshwick, ACT 2609.
We will send you your Australia Post tracking number so you'll always know where your goodies are at.
You can also choose Express Post Shipping. Please note this service is not an available on Tuesdays, Thursdays or public holidays. Orders must be in by 9am to be sent same day.
And yes, we can ship internationally too. Rates are calculated at checkout.
Do you do Express Post?Absolutely if you need your chai in a hurry (you're down to your last cup or you have a last minute present to organise) Just select the express post option at the online check out. Please note express post cannot be sent on Tuesdays or Wednesdays.
100% 30 Day Money Back Guarantee
We want you to be happy. That's why we make the best chai possible. If for any reason you aren't happy, we will give you your money back - simple, eh!
Purchase any RealChai blend and I’ll give 30 days to decide if you LOVE it or not.
I'm sorry but we can not refund wrong product choice eg ordered Chocolate Chai but meant to order Honey Chai. We can however exchange if product is returned unopened at your cost, you will need to pay shipping for swapped item.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, simply contact firstname.lastname@example.org and send your item back to PO BOX 3220, Manuka, ACT 2603 in the same condition that you received it. It must also be in the original packaging.
Refunds do not include postage.
Real Chai Pty Ltd
PO Box 3220
Please note our office hrs are Mon, Wed, Fri 10am-2pm